Refund Policy

1. General Refund Policy

We aim to provide exceptional service and customer satisfaction. If for any reason you are not satisfied with your purchase, we offer the following refund policy:

• Services: Due to the nature of our services, we do not offer refunds once the service has been rendered. However, if you experience any issues or are dissatisfied with the service, please reach out to us directly. We may be able to reschedule or provide a resolution depending on the situation.

• Products: If you are not completely satisfied with any product purchased from Georgia Rockin Beauty, you may return it within 14 days of purchase for a full refund, provided the product is unused, unopened, and in its original condition.

2. Shipping Policy

• We currently ship to USA.
• Orders are typically processed and shipped within 2-3 business days. Shipping times may vary depending on your location and the carrier’s processing times.
• You will receive a tracking number once your order has shipped. If you have not received your order within the expected time frame, please contact our customer support team for assistance.

3. Process for Refunds

• All refund requests must be made within 14 days of the purchase or service.
• To initiate a refund request, please contact our customer service team at 470-776-8791 with your order details, including your name, purchase date, and a description of your issue or concern.
• Refunds will be processed to the original payment method via Stripe. Please note that the refund process may take 5-10 business days to appear on your account, depending on your bank’s processing times.

4. Cancellations

• Services: Cancellations must be made at least 24 hours in advance. Cancellations made less than 24 hours before the appointment are non-refundable.
• Products: Once an order is processed and shipped, it cannot be canceled. If you need assistance with a product order, please contact us immediately.

5. Stripe Payments

Payments made through Stripe will be processed in accordance with Stripe’s terms and conditions. Refunds will be issued directly through the Stripe platform, and the amount will be credited back to your original payment method.

6. Exemptions

Please note that certain services or products may be excluded from this refund policy. These exclusions will be clearly stated at the time of purchase.

7. Contact Us

If you have any questions or need assistance regarding our refund policy or shipping, please feel free to reach out to our customer support team at 470-776-8791. We are here to help!

Thank you for choosing Georgia Rockin Beauty! We look forward to serving you again soon.